Vancity Wheels


Privacy Policy

Who we are

VancityWheels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information about our customers.

Information We Collect

We collect information that you provide to us, such as your name, email address, mailing address, and phone number when you create an account, place an order, or contact us. We also collect information about your orders, such as order details and payment information.

We may automatically collect certain information when you use our websites, such as your IP address, device type, and browser type. We may also collect information about your browsing behavior on our website, such as the pages you visit and the links you click.

How We Use Your Information

We use your information to process your orders, communicate with you about your orders, and provide customer support. We may also use your information to improve our website and services and to send you marketing emails and promotions.

We may share your information with third-party service providers who help us with our website and services, such as payment processors and shipping providers. We may also share your information as required by law or to protect our rights and interests.


We use cookies and similar technologies on our website to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them.

We use cookies and similar technologies for the following purposes:

  • To remember your preferences and personalize your experience
  • To analyze how our website is used and improve our services
  • To serve targeted advertising based on your browsing behavior

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to ask for your consent before accepting them. However, if you disable cookies, some features of our website may not function properly.

Your Choices

You may opt out of receiving marketing emails from us by clicking the “unsubscribe” link in the email. You may also request that we delete your account and personal information by contacting us here or via WhatsApp live chat.

Please note that we may retain certain information as required by law or for legitimate business purposes, such as recordkeeping or to prevent fraud.


We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no security system is completely foolproof, and we cannot guarantee the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after any changes to this Privacy Policy will constitute your acceptance of such changes.

Where your data is sent

If you have any questions about this Privacy Policy or our practices, please contact us here or via WhatsApp live chat.

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